What are the responsibilities and job description for the Customer Service position at V I C E S International Inc?
Benefits :
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Key Responsibilities
- Provide accurate information about our products, services, policies, and promotions
- Assist customers with orders, billing inquiries, account updates, and troubleshooting issues
- Handle and resolve customer complaints efficiently while maintaining a professional and empathetic approach
- Collaborate with other departments, such as sales and technical support, to ensure seamless service
- Follow up with customers to ensure their issues have been fully resolved
- Identify customer needs and suggest relevant products / services to enhance their experience
- Stay up to date with company policies, product updates, and industry trends to provide the best service possible
What We’re Looking For
