What are the responsibilities and job description for the Service Desk Personnel ***Prefer local to TN, W2 Candidates only position at V.L.S. Systems, Inc?
Job Details
Role: Service Desk Personnel ***Prefer local to TN, W2 Candidates only ***
Location: Onsite - Nashville, TN
Duration: 3 Months w possibility of extension
Interview: Skype/WebEx/Video
Onsite or Remote:
- On Site
Location Requirements:
- Candidate must be local or reasonably close to Nashville, TN
Job Description:
- SERVICE DESK PERSONNEL
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
- Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- In-Tune Management included but not limited to two-factor authentication
- iOS Management, Support, and Deployment
- Setting up new phones/iPads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco Webex
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wi-Fi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
Work Location:
- 505 Deaderick St., Ste. 500 Nashville, TN 37243
- Must be able to lift at least 50 pounds.
Estimated Duration:
- 03/10/2025 - 06/30/2025
Security Required:
Yes-Baseline background check
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
