What are the responsibilities and job description for the Business Systems Analyst-Recruited position at V R Della Infotech Inc?
Description :
Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training. Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels. Interviews key stakeholders and end users to analyze business processes and systems needs. Translate business requirements into functional and technical specifications. Captures use cases, user stories and conceptual process models. Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff. Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues. Provide functional support during project release go lives, which may include occasional evening or weekend work. Assist with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.
Report-To Detail
Additional Details
- Preferred Pay Rate Range : BR-BR
- Report-To Detail : Hybrid - partial time on campus / partial time WFH (working / living in MA).
- Tenure Limit : 18 Months
- FLSA Exemption Status : Exempt
- Required Education : College Graduate
- Required occupational training, certifications or license(s) : None
- Business Title : Application Analyst, Email and Collaboration
- Additional Job Details : This contract role will provide operational support to our faculty, learners, and staff in support of HBS s mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms. The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft 365, and regularly demonstrates creative problem solving. Responsibilities : Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, SharePoint Online, Teams, Slack, and Zoom Participate in projects providing subject matter and technical expertise on applications Configure applications to match business needs Draft and update use case and technical documentation as needed Create troubleshooting guides and knowledge articles Complete other responsibilities as assigned
- Does this position require a HUID? : Yes
- Is the worker converting from being a Harvard full-time employee (FTE)? : No
- Pre-identified candidate's information, including name, email, phone, state / city / zip & pay rate : (No Value)
- Role requires identity, I-9 and 3 reference screen (recruited) : Yes
- Role requires identity, I-9 screen (payrolled) : No
- Role requires DMV / driving history screen : No
- Role requires criminal background and sexual offender screening CORI / SORI : No
- Role requires criminal background screen : Yes
- Role requires 10-panel drug screen : No
- Role requires credit record check : No
- Role requires compliance with Immunization policy. : No
