What are the responsibilities and job description for the Support Center Analyst\/IT Support Assistant-Recruited position at V R Della Infotech Inc?
Job Description
Job Description
Description :
This role provides primary tier one telephone and remote support for user technologies. Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future. May serve as backup for walk in or field support. May help with light repairs or providing support for internal IT related services. Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations. Provide primary support to resolve issues relating to computer and printer repair. Ensures documentation is accurate and updated regularly. May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources. Track all client interactions and document work process. May support students users in computer labs. Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively. Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.
Report-To Detail
Additional Details
- Preferred Pay Rate Range : 48-60
- Report-To Detail : 100% on Campus
- Tenure Limit : 3 months
- FLSA Exemption Status : Non-Exempt / OT Eligible
- Required Education : High School Graduate
- Required occupational training, certifications or license(s) : None
- Business Title : IT Support Associate
- Additional Job Details : (No Value)
- Does this position require a HUID? : Yes
- Is the worker converting from being a Harvard full-time employee (FTE)? : No
- Pre-identified candidate's information, including name, email, phone, state / city / zip & pay rate : (No Value)
- Role requires identity, I-9 and 3 reference screen (recruited) : Yes
- Role requires identity, I-9 screen (payrolled) : No
- Role requires DMV / driving history screen : No
- Role requires criminal background and sexual offender screening CORI / SORI : No
- Role requires criminal background screen : Yes
- Role requires 10-panel drug screen : No
- Role requires credit record check : No
- Role requires compliance with Immunization policy. : No
