What are the responsibilities and job description for the Customer Service Representative position at V-Soft Consulting Group, Inc.?
Job Title: Customer Service Representative - Physical Therapy
Job Summary: We are looking for a friendly and professional Customer Service Representative to join our physical therapy team. The ideal candidate will help with patient registration, insurance verifications, and authorization processes. You will assist patients with inquiries, manage their information, and ensure smooth communication between the clinic and insurance companies.
Key Responsibilities:
- Customer Service: Answer patient questions via phone, email, or in person with kindness and accuracy.
- Patient Registration: Enter and update patient information in the system.
- Insurance Verification: Confirm patient insurance details and get treatment authorizations.
- Follow-up & Denial Resolution: Resolve issues with insurance denials by researching and working with insurance companies.
- Collaboration: Work with staff and insurance reps to ensure smooth patient care.
- Documentation: Keep accurate records of patient interactions and ensure privacy regulations are followed.
Requirements:
- Previous customer service or administrative experience, preferably in healthcare.
- Basic knowledge of insurance and patient registration processes.
- Excellent communication and customer service skills.
- Strong attention to detail and problem-solving skills.
- Ability to work well in a team and stay organized.
Preferred:
- Experience in healthcare or physical therapy.
