What are the responsibilities and job description for the Desktop Support Specialists - TWO ROLES! position at V-Soft Consulting Group, Inc?
Job Details
Desktop Support Specialists Primary Location: Richmond, Virginia V-Soft Consulting is currently hiring for a Desktop Support Specialists for our premier client in Richmond, Virginia. Education and Experience
- Working knowledge of and experience with Windows 10 and Windows 11 operating systems: 4 Years.
- Recent experience in a full-time Help Desk/Technical Support position: 4 Years.
- Experience and proficiency using an Endpoint Management System: 4 Years.
- Experience and proficiency using a Workstation Imaging Solution: 4 Years.
- Experience and proficiency using a Service Management Ticketing System: 4 Years.
- Experience and proficiency with Microsoft Office 365 applications: 4 Years.
- Proven analytical and problem-solving abilities: 4 Years.
- Excellent verbal and written communication skills: 4 Years.
- Ability to work independently with minimal direction and as a team: 4 Years.
- Ability to work effectively with end users, technical staff, and senior staff providing exception customer service: 4 Years.
- Experience with PowerShell scripting and/or SQL reporting: 4 Years.
- Experience with Symantecs Altiris and/or Microsoft InTune: 4 Years.
- Experience with Ivanti Service Desk: 4 Years.
- Experience with Microsoft Deployment Toolkit: 4 Years.
- Experience with Active Directory: 4 Years.
- Will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software.
- The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues.
- The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.
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