Help Desk Analyst 4 - In Person Interviews Only

Help Desk Analyst 4

Primary Location: Chesterfield, Virginia

V-Soft Consulting is currently hiring for a Help Desk Analyst 4 for our premier client in Chesterfield, Virginia.

Education And Experience »

• Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description.
• In addition, strong candidates will have expertise related to troubleshooting computer software/hardware problems.
• Advanced customer relations skills.
• Good verbal and written communication skills.
• Ability to control and manage several projects simultaneously.
• Working knowledge of MS Word, MS Excel, and MS Outlook.
• Strong analytical and decision-making skills.
  
  

What You’ll Do

Job Responsibilities:

• Responsible for assisting and providing technical support for LiveScan agencies statewide.
• To answer questions from agencies and IT suppliers about the LiveScan onboarding process.
• To answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment.
• To answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories.
• To prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users.
• Performs other duties as assigned.
  
  

Interested?

Qualified candidates should send their resumes to pvamshi@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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