What are the responsibilities and job description for the Problem Analyst position at V-Soft Consulting Group, Inc?
Job Details
Problem Analyst
Primary Location: Rosemont, Illinois
V-Soft Consulting is currently hiring for a Problem Analyst for our premier client in Rosemont, Illinois.
WHAT YOU’LL NEED:
Technical Requirements and Certifications »
Preferred:
Education and Experience »
WHAT YOU’LL DO:
Job Responsibilities:
Interested?
Qualified candidates should send their resumes to lgironda@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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Primary Location: Rosemont, Illinois
V-Soft Consulting is currently hiring for a Problem Analyst for our premier client in Rosemont, Illinois.
WHAT YOU’LL NEED:
Technical Requirements and Certifications »
Preferred:
- ITIL Intermediate Certification.
- PMP Certified.
- ITILv4 certified or demonstrate knowledge of ITIL best practices.
Education and Experience »
- Bachelor's degree in computer science or related IT field with 3 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management or HS Diploma with 6 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management.
- Proficient in Microsoft Office Suite, emphasis on Excel and PowerPoint.
- Must have a passion for working with various groups and technologies.
- Excellent communications skills.
WHAT YOU’LL DO:
Job Responsibilities:
- Creates metrics and reporting for measuring corrective action success and the impact the corrective actions have by reducing mean time to resolve incidents and the number of incidents throughout the environment.
- Creates development opportunities for employees to ensure that problem management policies and processes are being adhered to.
- Develops and maintains problem management policies, procedures, processes, and documentation related to problem management tools.
- Drives root cause analysis activities by conducting meetings to review major and repeatable incidents, identify areas of improvement, assign corrective actions, and monitor corrective actions to completion.
- Work with internal and external support teams to ensure that the requirements are being met in the root cause analysis meetings.
- Provides governance and oversight for the root cause analysis processes between technical teams.
- Ensure adherence to Problem Management process and service level expectations (SLEs) through monitoring and escalation where needed.
- Other projects or duties as assigned.
Interested?
Qualified candidates should send their resumes to lgironda@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-LG1
#MonsterPost
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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