Customer Service Representative - Phoenix

V2 Logistics, one of the fastest growing logistics companies in the nation, is excited to offer YOU the opportunity to join our team as a Customer Service Representative in Phoenix!

Are you a self-starter, who is looking for a long-term career with a company who values their employees?

V2 Logistics is looking for individuals to join a fun and energetic team that is passionate about growing our business and offering our clients the highest level of service and support. Apply to become a Customer Service Representative today!

What we’re searching for:

· High school diploma (or equivalent)

· Must be able to work from 10:00am – 7:00pm

· Excellent verbal/written communication skills (Bilingual-Spanish a plus!)

· Must be reliable

· Ability to multi-task, prioritize, and manage time effectively

· A client-friendly personality

· Strong customer service orientation

· High attention to detail

· Ability to work in a fast-paced growing environment

· Knowledge of basic computer software

· Must be able to effectively work alone and as part of a team

What we offer:

· An exciting, fast paced work environment

· Comprehensive paid training

· Overtime pay

· Departmental growth

· Leaders that will help you succeed

· Employee recognition

· 10 years of consecutive industry growth

Benefits:

· 401(k)

· Employer match 401(k)

· Health and dental insurance

· Paid training

· Extensive time off policy

· Holiday pay

· Company lunches

· Team building events

As a Customer Service Representative, you can expect:

· Monday – Friday work week

· 8-hour shifts

· Standard work hours

· No nights or weekends required

· Excellent work/life balance

· Work stays at work!

What you will do:

· Interact with customers via phone and email

· Effectively manage customer inbound and outbound calls

· Answer inbound calls and direct to relevant internal departments

· Assist with basic billing and customer account questions

· Communicate with dispatch department to track customer’s shipment

· Provide professional support to sales, dispatch, and other internal departments

· Provide a prompt, accurate and outstanding customer service experience

· Keep detailed records of comments, inquiries, and complaints

· Address customer questions or complaints and provide appropriate solutions and alternatives

· Maintain positive client relations

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V2 Logistics Corp. is an Equal Opportunity Employer

· All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

· Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $24