What are the responsibilities and job description for the IT Operations Support Engineer position at V2Soft?
Job Details
V2Soft () is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
- to view all of our open opportunities and to learn more about our benefits.
Essential Job Functions:
- Works with Tech Owner/Manager and leads to get appropriate approvals
- Evaluate existing processes, identify opportunities, and implement improvements to increase efficiency.
- Support QA and production releases.
- Document information in the form of knowledge based technical notes and articles, including support documentation.
- Provide prompt and accurate feedback to developers and/or customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports as needed.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams, including Security.
- Stay current on technological landscape and emerging methodologies sharing best practices amongst teams.
- Complete the necessary security, technical and process improvement training curriculum as assigned.
- Onboarding new partners for multiple projects.
- Ability to troubleshoot on-boarding issues.
- Ability to configure monitoring and logs and run regression test scripts.
- Reports out the volume of success & issues on weekly level.
- Ability to pick up on new technology and best practices.
- Ability to prototype new concepts.
- Proven working experience in enterprise technical support
- Basic knowledge of systems, utilities, and scripting
- Team Player
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Working knowledge with Cloud environments such as Microsoft Azure, Amazon Web Services, and Google Cloud Platform, including the use of Python.
- Experience with programming SQL
- Experience automating routine data tasks using various automation/scripting tools (e.g., Jenkins, Nexus, SonarQube, Rundeck)
- to view all of our open opportunities and to learn more about our benefits.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
