Customer Service Associate

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met while promoting our products and services. The ideal candidate will possess strong communication skills and a passion for retail, particularly in a grocery store environment.

Duties

• Engage with customers to understand their needs and provide tailored solutions.
• Utilize collaboration sales techniques to enhance customer satisfaction and drive sales.
• Supervise and train new staff members, fostering a collaborative team environment.
• Process transactions accurately using POS systems while maintaining a high level of customer service.
• Demonstrate product knowledge through effective product demos, assisting customers in making informed decisions.
• Employ retail math skills to manage inventory levels and assist with stock management.
• Implement upselling strategies to maximize sales opportunities during customer interactions.
• Maintain a clean and organized work area, ensuring a positive shopping experience for customers.

Qualifications

• Previous experience in retail sales or customer service, preferably within a grocery store setting.
• Strong communication skills with the ability to connect with diverse customers effectively.
• Familiarity with POS systems and retail operations.
• Basic understanding of retail math concepts for inventory management.
• Experience in supervising or training staff is a plus.
• A proactive approach to problem-solving and the ability to work collaboratively in a team environment.
• A passion for providing excellent customer service and enhancing the overall customer experience.

Join us in delivering outstanding service that keeps our customers coming back!

Job Type: Full-time

Pay: $835.00 - $958.00 per week

Shift:

• Day shift

Ability to Commute:

• Charlotte, NC 28203 (Required)

Work Location: In person

Salary : $835 - $958