What are the responsibilities and job description for the Guest Services Agent - Scottsdale Camelback Resort position at Vacatia?
About Us
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering the best vacation experience for families to anticipate and enjoy, year after year. Vacatia is a VC-backed company headquartered in San Francisco with offices nationwide. Vacatia is a great place to work with the resources and support you need to find a long-term career fit. www.vacatia.com
Located at the base of Camelback Mountain in Scottsdale, Arizona, Scottsdale Camelback Resort offers the prefect setting for guests to escape, unwind, and relax. Come join a team that focuses on achieving goals through teamwork, integrity, and pride. Learn more about Scottsdale Camelback resort by visiting our website: www.scottsdalecamelback.com
Essential Functions
PI8200c146b411-25448-36213758
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering the best vacation experience for families to anticipate and enjoy, year after year. Vacatia is a VC-backed company headquartered in San Francisco with offices nationwide. Vacatia is a great place to work with the resources and support you need to find a long-term career fit. www.vacatia.com
Located at the base of Camelback Mountain in Scottsdale, Arizona, Scottsdale Camelback Resort offers the prefect setting for guests to escape, unwind, and relax. Come join a team that focuses on achieving goals through teamwork, integrity, and pride. Learn more about Scottsdale Camelback resort by visiting our website: www.scottsdalecamelback.com
Essential Functions
- Reports to Front Desk Management.
- Check in / Check out procedures.
- Troubleshoot/solve guest's requests.
- Perform balance of shift revenue and bank at end of each shift.
- Complete all inbound reports from various exchange companies.
- Make new reservations for walk ins or future guests.
- Monitor video cameras for guest/staff safety and rule enforcement.
- Ensure proper policies regarding homeowners, resort members, and day use are enforced.
- Assist with training new associates on procedures and policies.
- Complete and submit daily shift task list to Supervisor(s).
- Competent in all facets of owner services and leisure services operations and procedures. Provide assistance when required.
- Displays courtesy and professionalism in all contacts.
- Demonstrate a clear understanding of SCR's policies and procedures.
- Demonstrate a clear understanding of SCR HOA rules and regulations.
- Keep all work areas clean and stocked.
- Perform all other duties as assigned.
- Medical
- Dental
- Vision
- Life
- 401k
- PTO
- Quarterly Bonus
- Monthly Employee Appreciation
- Access to Resort Amenities
PI8200c146b411-25448-36213758
