What are the responsibilities and job description for the Owner Liaison position at Vacation HR?
Position Summary
We’re seeking a dynamic, hard-working team member to join our Owner Relations Team. The Owner Relations Liaison is responsible for overseeing a portfolio of around 75-100 clients, with an objective to both retain clients and grow the portfolio. This key team player will serve as a primary point of contact and will be expected to provide prompt, excellent, and respectful customer service to our property owners. You will work alongside a team to ensure all properties are well-maintained and are ready to address the needs of owners promptly.
Duties & Responsibilities
- Communicate with property owners daily through phone, text, email and in-person meetings.
- Provide clear and effective communication to understand owners’ needs, preferences, and feedback.
- Monitor and evaluate units, communicate issues to owners, and assist in resolutions, vendor estimates, and order items as needed.
- Build and maintain rapport with property owners.
- Resource knowledge from other team members to competently communicate with owners regarding revenue and booking trends; common maintenance issues and solutions; guest preferences and trends; and business development trends.
- Manage all facets of new owner and new property on-boarding.
- Responsible for maintaining short-term rental licenses.
- Awareness of charges on owner statements, ongoing work orders, and unit’s basic needs
- Complete routine inspections of all properties.
- Seamless teamwork with operational liaison to relay property-specific information, schedule vendors (as needed) and maintain specific requests of owners.
Desired Skills
- Personable
- Able to connect with many different personalities
- Detail Oriented
- Independently Proficient
- Self-Starter
- Communication
- Organization
- Problem-Solving
- Team Player
- Ability to create a strong routine and habits to follow.
- Ability to multitask.
- Values: Positive, Ownership, Willing, Dependable, Effective, Responsible
Non-Essential Job Functions
- Remain available and responsive across all platforms throughout the workday (Teams, Breezeway, Track, Zendesk)
- High proficiency with basic computer programs (Windows, Microsoft Office, etc.) and high computer literacy-and ability to learn new programs quickly and easily.
- Collaborate with team members from all levels of the company.
- Quarterly Performance Based Bonuses Possible
Company Benefits
Health Benefits, 401k, Life Insurance, PTO, Quarterly Performance Based Bonuses Possible, Ski Pass Reimbursement %.
