What are the responsibilities and job description for the Reservations Specialist position at Vacation HR?
Luxury Coastal Vacations, the premier vacation rental company in Perdido Key, is expanding our in-house reservations team! If you are a highly organized individual with a great attitude and strong computer skills, this is your chance to work in beautiful Perdido Key in a fast-paced environment. At Luxury Coastal Vacations, we pride ourselves on being different. It all starts with our Culture, and Culture is everything to us.
Our mission: To Provide the Luxury Standard in Vacation Experience, Property Care, and Company Culture.
Job Overview:
We are looking for an energetic, detailed-oriented individual who has both excellent customer service skills and has experience working in the hospitality industry. Strong computer skills, problem solving, and multi-tasking abilities are a must!
Job Responsibilities:
- Maintain guest relations
- Manage guest reservations
- Hold conversations regarding compensation with guests
- Communicate with other departments and vendors
- Maintain strong relationships with internal departments and external vendors
- Manage phone systems
- Cover the phone line
- Ensure quality control and timely responses
- Uphold the company core values and provide excellent customer service standards
The ideal candidate for the Reservations Sales Agent will:
- Have very strong organizational skills and keen attention to detail
- Be honest, ethical, and dependable
- Have a flexible schedule and be available to work weekends and evenings
- Be able to establish priorities and manage workload
- Be natural in sales
- Have a cheerful presence and great people skills
- Have strong oral and written communication skills
- Be a self-starter who can work independently or as part of a team
- Dress professionally
- Have strong computer skills including familiarity with Microsoft Word, Excel, and Google family of products
- Be a fast learner
Visit our website at www.luxurycoastalvacations.com to find out more about our company. This position requires flexibility to work weekends, occasional nights, and some holidays. Though this is an entry level position, we are a fast-growing company that offers opportunities for career growth. Full time employees will be eligible for PTO, participation in a 401K plan, health insurance benefits, and life insurance.
