What are the responsibilities and job description for the Owner Services Sales Representitive position at Vacation Myrtle Beach?
The Owner Services Sales Specialist is responsible for assisting Enjoi Owners with account assistance, reservations, resort information and for generating revenue through the conversion of inbound calls to reservations and selling ancillary products with reservation bookings. Owner Services Specialists must have a strong inbound sales competency to achieve required revenue goals.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Answers phone calls using proper telephone etiquette using guided scripting.
- Drives revenue generation by turning every call in to a reservation opportunity, increasing arrivals and increasing tour flow
- Possesses knowledge of owner records, reservation and billing systems
- Documents contacts using SF.com and TSW or SPI systems
- Answers guest questions about attractions and resort amenities
- Maintains neatness of work area
- Other duties as assigned
GENERAL STATEMENT - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
JOB REQUIREMENTS
Education, Essential Training / Certifications, and Experience:
- High School Diploma/GED, prefer some college
- Experience working with Owners in a timeshare call center
- Experience with inbound phone sales
SKILLS, KNOWLEDGE, AND ABILITIES:
- Intermediate computer skills
- Attention to detail
- Inbound phone sales skills
- Customer Service skills
- Ability to work with minimal supervision
- Excellent verbal and written communication skills
- Flexible schedule – while shifts are static, they are subject to change with proper notice due to business needs
- Ability to work some holidays and weekends as needed are a must
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $15
