Dispatch Coordinator

Vaco is hiring a Dispatch Coordinator

Hours of work: Sunday - Thursday, 9:30 AM - 6:30 PM
Location (Sunday): Remote
Location (Monday - Thursday): Langhorne, PA

Position Summary
The Dispatch Coordinator role encompasses two primary responsibilities: Inbound / Outbound call management and order entry. Inbound call management focuses on answering calls and solving issues with a minimum of call transferring. Outbound call management focuses on improving the characteristics of freight moved. Order entry involves entering load information for agencies and dispatching the truck.
Essential Duties and Responsibilities

• Answer all incoming phone calls promptly and courteously
• Assist in finding freight for Agents as well drivers
• Entering orders in operational system for agents and drivers
• Provide additional fuel advances for Driver Fuel Advance
• Handle request for additional advances per AOP Work Instructions
• Assist in finding the closest repair facilities for drivers
• Assist in providing directions to drivers
• Dispatch trip numbers in computer for agents and drivers
• Daily check calls with your drivers dealing with ETA's, issues, updates, etc.
• Support agents in emergency and non-emergency situations
• Locate freight for your available drivers
• Issue POs for inspections, repairs and tires
• Other duties as assigned
  

Experience and Knowledge Required:

• 1 years of experience dispatching
• 3 years related experience in the transportation industry
• High school diploma or equivalent
• Basic computer skills
• Strong typing skills
• Well versed with Microsoft Office Suite
• Demonstrated problem-solving and critical thinking skills
• Excellent attention to detail
• Ability to work well in collaboration with others
• Ability to quickly pivot between different tasks and reprioritize throughout the day
• Solid organizational and time management skills
• Excellent with building and maintaining relationships
• Strong written and verbal communication skills

Preferred Experience and Knowledge:

• Experience dealing with freight for flatbeds, step decks and dry vans
• Knowledge of DOT rules and regulations
  

Desired Skills and Experience

1 years of experience dispatching
3 years related experience in the transportation industry