What are the responsibilities and job description for the Retail Customer Experience Representative position at Vaco by Highspring?
Customer Service Representative - $18/hr - Naples, FL
We are seeking a motivated and professional Customer Service Representative to join our client in Naples, FL. This position offers a pay rate of $18 per hour and an opportunity to work in a fast-paced, customer-focused environment.
Position: Customer Service Representative
Location: Naples, FL
Pay Rate: $18/hour
Schedule:8am - 5pm Monday - Friday
Key Responsibilities:
- Greet customers quickly and in a friendly manner, ensuring excellent service.
- Handle customer requests in person or by phone, providing information about services, equipment, and billing.
- Accept payments and ensure the proper internal/external documentation is completed.
- Provide Tier 1 technical support, including troubleshooting and rebooting equipment.
- Improve customer retention and drive sales by offering relevant programs and services.
- Follow through on customer inquiries concerning services, products, billing, equipment, claims, and collaborate with other departments to resolve issues.
- Continuously stay up-to-date on all company products, services, and promotions.
- Use the billing system to initiate and complete service orders and handle customer requests.
- Ensure accuracy of customer accounts and billing information with zero errors.
- Maintain an ability to work independently with minimal supervision after training.
- Answer customer calls in a professional and courteous manner.
- Maintain prompt and consistent attendance, adhering to the schedule.
Qualifications:
- Strong communication and customer service skills.
- Ability to troubleshoot basic technical issues.
- Detail-oriented with a focus on accuracy.
- Ability to work independently and handle multiple tasks.
- Previous customer service or technical support experience is a plus, but not required.
- Must be reliable, punctual, and committed to maintaining high standards.
Benefits:
- Comprehensive training to ensure your success.
- Opportunities for career growth and advancement.
- Positive, supportive work environment.
Apply now and become a valuable part of our client'steam in Naples!
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $18
