What are the responsibilities and job description for the Senior Service Desk Technician w/ Azure (418155) position at Vaco by Highspring?
DETAILS
Location: Dallas, TX 75254 (onsite 5-days per week)
Position Type: 6M C2H
Hourly / Salary: $35.00 - $45.00 / $70,000 - $90,000
JOB SUMMARY
Vaco Technology is currently seeking a Senior Service Desk Technician for a 6M C2H opportunity that is located in Dallas, TX 75254 (onsite 5-days per week). The Senior Service Desk Technician will maintain and support the IT Infrastructure, including network, servers, security, storage administration, and business continuity (power / outages). The Senior Service Desk Technician will provide remote global support, through continuous monitoring of all internal / external active network connections. The Systems Administrator Specialist will configure and distribute equipment and peripherals and provides desktop support to ensure smooth operation, performance, and organizational growth.
- Manage Project / Vendor Relationships - Manage Local Sub-Contractors / Consultants / Vendors
- Provide Day-to-Day IT Helpdesk Support to Resolve Issues - Meet IT Helpdesk SLA on Assigned Tickets
- Configure / Deploy Computers / Peripherals Across the Organization
- Maintain Infrastructure Globally - Emphasis on Availability / Reliability / Performance to Ensure Stability Enterprise-wide | Monitor / Analyze Issues
- Coach / Mentor Local Team Members / Consultants for Professional Development / Performance / Improvement Activities, etc.
- Ensure Compliance with IT Security Standards / Best Practices
- Identify / Provide Guidance on the Adoption of Selection Methods / Techniques / Evaluation Criteria for Obtaining Optimal Results within the Global IT Team / Local Business
- Leverage Technology / Enhance Process Efficiencies to Support Goals
- Provide Input / Expert Knowledge on Technology / Processes to Increate Reliability / Simplicity / Cost-Effectiveness / Recoverability / Overall Effectiveness of the LAN / WAN and Supporting Systems / Issues, etc.
- Maintain Telephonic Infrastructure Across Multiple Regions
- Maintain Effective Asset Tracking to Allow Visibility into Equipment Lifecycle
- Identify / Mitigate Network Performance Issues - Availability / Utilization / Throughput / Latency
- Accomplish Organizational Goals by Fulfilling New / Different Requests - Explore Opportunities to Add Value
JOB REQUIREMENTS
- Senior Service Desk Technician (5 years) - Support Network / Servers / Security / Storage Administration / Business Continuity (Power / Outages) / VoIP / Desktop PCs, etc.
- Network Support (5 years) - Routing / Switching / LAN/WAN / SD-WAN
- Firewall Support - Cisco Meraki (strongly preferred) / ASA, etc.
- Office / M365 Support - Azure / MS Endpoint Management / Active Directory / MS Defender, etc.
- Cloud Platform - Hybrid Domains / InTune / MS Endpoint / Exchange Online
- Azure Cloud Platform - Servers / RBAC Roles / Resource Groups / Network Security / Route Tables / Azure AD Devices / Azure Virtual Desktop (Publishing Desktops / Remote Apps) / SSO Management
PREFERRED (not required)
- Citrix Cloud Platform - Publishing Desktops / Remote Apps, etc.
- CAD Software (Autodesk / Auto CAD Inventor) - Installation / Maintenance
- Epicor 10 / MS Dynamics (D365)
- Engineering Design / Commercial Industrial Manufacturing Industry
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $35 - $45
