IT Help Desk Level 1

Position: IT Help Desk - Level 1
Client: Automotive service and repair
Location: Onsite - Green Bay, WI.
Hours: 1^st Shift, Mon-Fri
Contract to hire - 3 month contract period
Pay: $19-$23.00 hr benefits and PTO

Calling recent Computer Science grads! Looking for an opportunity to jump-start your career in IT? Here is your opportunity to take on IT support and gain hands-on experience troubleshooting systems access and desktop support. We also want to hear from those who have a few years of experience and are looking for a long-term, stable opportunity in Help Desk support!

What You'll Do:

• Provide level one technical support to employees over the phone and via email.


• Reset passwords, unlock user accounts, add workstations and users to distribution groups.


• Manage and keep assigned support request tickets current, document resolution efforts and next steps plans.


• Troubleshoot connectivity and network issues at the desktop level.


• Manage user accounts and permissions in Active Directory.


• Document all technical procedures and user guides for applications supported.


• Train and guide users on new features and functionalities.


• Participate in continuous improvement initiatives to enhance system efficiency and user satisfaction.

Skills and Experience Needed:

• 1 year of Technical Support experience or internship experience is highly desired. A bachelor's degree in computer science, Information Technology, or a related field will be considered in place of experience. entry level candidates are encouraged to apply.


• Basic understand of Windows 10/11, experience with Office 365 is a plus!


• Excellent problem-solving skills and ability to work under pressure.


• Understanding of basic networking concepts.


• Outstanding customer support skills, and professional written and verbal communication.


• Desire to learn and acquire new IT skills.

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