NOC Technician II

Job Description:
Here are 5 key bullet points based on the provided responsibilities:

• What specific network monitoring tools are they looking for? All the ones they have listed in the JD? Two? Just one? (DataDog, Dynatrace, SolarWinds Orion, Extra Hop)


• Do they need to have exp with just Linux, just Windows or both? Both


• Monitor and maintain network monitoring tools (e.g., Solarwinds, DynaTrace, DataDog) and infrastructure, ensuring optimal performance.


• Troubleshoot and resolve network, phone, and device issues for users and customers, escalating complex issues when necessary.


• Manage customer site equipment updates (e.g., ISP, firewall policies, network changes) to ensure smooth operations.


• Coordinate with vendors and assist with installations, testing, and troubleshooting of devices and implementations.


• Document and manage incidents, including updating run books, escalating major incidents, and executing monthly maintenance for systems.

Here are 3 key bullet points based on the role summary:

• Monitor and manage digital production systems, including network infrastructure, devices, applications, and datacenter services to ensure smooth operation.


• Oversee and resolve incidents related to network and system issues, using monitoring tools and incident management systems, while serving as the incident manager for mid to low-level incidents.


• Provide on-site troubleshooting and support, including after-hours and weekend shifts, as well as potential travel for network validations and issue resolution.

Here are 5 key bullet points based on the education and experience requirements:

• 3 years of experience in NOC, Data Center, or Enterprise Desktop Support, with expertise in enterprise network infrastructure, including wireless, routers, switches, and firewalls.


• Proficiency in Windows 7/10 and Microsoft Office applications, including Visio, along with at least 2 years of experience using network management tools like DataDog, Dynatrace, or SolarWinds.


• Experience configuring and troubleshooting network hardware (wireless, routers, switches, and firewalls) and working with Linux operating systems (CentOS, RedHat).


• Solid understanding of network protocols (TCP/IP, HTTP, FTP) and utilities (Telnet, SSH), as well as network/system monitoring tools.


• Preferred qualifications include a BS/BA in Computer Science, experience in customer service or ITIL environments, and familiarity with wireless technologies, Wireshark, and Jira/Confluence tools.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.