Supervisor Front Office, Surgery Center

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health

About The Opportunity

The Front Office Supervisor is responsible for facilitating the daily operations of the registration and HIM functions under the direction of the Patient Access and Insurance Verification Manager. The supervisor will participate in the management of the human resources activities, including hiring of new staff, corrective actions and scheduling.

What You Will Do

• Directs and coordinates the daily activities of the front office staff.
• Manages staffing schedules to ensure adequate coverage and provides training on an initial and ongoing basis.
• Ensures admission processes are completed in a timely and efficient manner, and customers are provided with a professional, caring level of service.
• Oversees the medical records process including the assembly, maintenance, and storage of records in accordance with Surgery Center policies.
• Demonstrates the ability to thoroughly explain forms regarding conditions of admission, patient rights and responsibilities, advanced directives, privacy practices and other facility policies as required.
• Possesses high knowledge of the billing process and managed care contracts in order to explain patients’ benefits.
• Assists in resolving patient questions or concerns that require a higher-level response in a prompt and informative manner.
• Tracks patient satisfaction scores related to the registration function and reports those scores to employees and managers on a monthly basis. Makes recommendations and implements changes to increase satisfaction scores as appropriate.
• Responsible for tracking compliance with Medical Records improvement initiatives and communicates findings to management.
• Works with executive leadership to stay abreast with new regulations and helps to implement changes in policies and procedures.
• Assists with the development of department goals and objectives.
• Role models the principles of a Just Culture and Organizational Values.
• Perform other duties as assigned. Must be HIPAA compliant.
  
  
  

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Experience

What you will need:

• Must be able to manage the operational flow of a medical setting and demonstrate critical decision making to successfully meet operational goals.
• Two years of health care experience in a patient access environment required.
• Supervisory experience preferred.
  
  
  

License(s)

• N/A
  
  
  

Certification(s)

• N/A
  
  
  

Computer / Typing

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
  
  
  

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education

• N/A
  
  
  

Benefits At Vail Health (Full And Part Time) Include

• Competitive Wages & Family Benefits:
• Competitive wages
• Parental leave (4 weeks paid)
• Housing programs
• Childcare reimbursement
• Comprehensive Health Benefits:
• Medical
• Dental
• Vision
• Educational Programs:
• Tuition Assistance
• Existing Student Loan Repayment
• Specialty Certification Reimbursement
• Annual Supplemental Educational Funds
• Paid Time Off:
• Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
• 403(b) Retirement plan with immediate matching
• Life insurance
• Short and long-term disability
• Recreation Benefits, Wellness & More:
• Up to $1,000 annual wellbeing reimbursement
• Recreation discounts
• Pet insurance
  

Pay is based upon relevant education and experience per hour.

Hourly Pay

$26.52—$43.57 USD