Front Office Manager

Seeking FT front desk manager that would help run front desk of iconic Lift House Vail lodge in Lionshead Village. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.

The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient check-in/check-out procedures. This role requires strong leadership skills, attention to detail, and the ability to handle guest inquiries and concerns professionally. The Front Office Manager will also work closely with other departments to enhance the overall guest experience.

RESPONSIBILITIES

Guest & Owner Services and Operations

• Manage front desk operations, including reservations, check-ins, and check-out; include overseeing all reservation channels such as VRBO, Airbnb, Booking.com and direct websites.
• Oversee front desk staff to ensure a consistent high level of guest service.
• Ensure all owners and guests receive a warm welcome and outstanding hospitality throughout their stay.
• Handle guest inquiries, complaints, and special requests in a professional and timely manner.
• Monitor room availability, rates, and revenue strategies in coordination with the reservations team.
• Ensure proper handling of guest accounts, payments, and billing processes.

Administrative and Financial duties:

• Run daily reports, occupancy levels, and revenue tracking to assist the General Manager in strategies and decisions.
• Maintain accurate guest records and ensure compliance with Lift House Lodge policies.
• Directly coordinate and collaborate with housekeeping and maintenance teams to ensure all rooms are clean, well-maintained, and guest & owner ready.
• Manage front office inventory, including office supplies and guest amenities.
• Ensure compliance with safety, security, and hospitality regulations.
• Maintain and build relations with homeowners and guests, and resolve complaints

SKILLS AND QUALIFICATIONS:

• Prior experience in front desk management, hotel operations, or hospitality required.
• Proficiency in short term PMS ( Escapia or other reservation software), VRBO, Airbnb, and MS office systems.
• Prior experience with a property management system such as Breezeway a plus.
• Strong leadership, communication, and problem-solving skills.
• Strong written and verbal communication Skills
• Ability to work well in a team environment with others or alone without direct supervision.
• Fluency in Spanish is a plus – preferred for enhancing guest experience and team communication.
• Organized, Motivation for Sales & Meeting Sales Goals, Negotiation, Selling to Customer Needs, Customer Service/people skills, Teamwork, Closing Skills, Professionalism & Professional Appearance, Ability to Perform Multiple and Diverse Tasks Simultaneously, Strong Written and Verbal Communication Skills, Ability to Work Well in a Team Environment with Others or Alone without Direct Supervision.

EXPERIENCE AND KNOWLEDGE IN:

• Hotel/lodging industry, Escapia (or any reservation software), VRBO, Airbnb, Homeaway, Google Analytics, social media platforms, MS office systems

BENEFITS:

• Full-time, year-round
• Medical health insurance
• PTO
• Retirement plan
• End of Season Bonus

Job Type: Full-time

Benefits:

• 401(k) matching
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Hospitality: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person