Patient Representative

JOB SUMMARY

The Patient Representative greets and assists patients and visitors, and serves as a liaison between patient and medical support staff. This is a full-time position offering medical, dental and vision insurances, paid time-off, employer paid long term disability, continuing education funds, and 401K.

THE DETAILS OF THE JOB

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets persons entering establishment, determines nature and purpose of visit, and assists appropriately.
• Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Checks patients in and out. Receives payment for applicable services.
• Performs administrative support tasks, such as operating scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, or other documents.
• Maintains work area and lobby in a neat and orderly manner.
• Meet the Company’s expectations as described in the VSON Policies and Practices.
• Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OHSA and HIPAA regulations.
• Perform job in accordance with all company safety practices.
• Other duties as assigned.

ACCOUNTABILITY AND DECISION-MAKING

• This position is on a team or acts as an individual contributor and does not supervise employees.
• Actions may affect a work unit or area within a department.

WORK ENVIRONMENT AND CONDITIONS

Work is primarily performed in reception area. Involves frequent contact with patients, dealing with sick and injured people, and some exposure to communicable diseases.

Work may be stressful at times. Interaction with others is constant and interruptive.

The noise level is usually moderate, but can occasionally be loud due to volume of physicians and patients in the office.

PHYSICAL DEMANDS

Work may require sitting for long periods of time, stooping, bending and stretching for supplies with occasional lifting of files or paper weighing up to 50 pounds.

While performing the duties of this job, the employee is regularly required to talk or hear. It is necessary to view a computer monitor for long periods of time.

Duties require manual dexterity sufficient to operate a keyboard and mouse, operate a calculator, telephone, copier, scanner and other office equipment as necessary.

WHAT IT TAKES TO DO THE JOB

KNOWLEDGE, SKILLS AND ABILITIES

• Working knowledge of medical/billing office procedures. Includes the ability to access data on clinic information systems such as scheduling software, Electronic Medical Records software, and company e-mail.
• Skill in developing and maintaining relationships, and communicating calmly and clearly with patients, medical staff and the public.
• Knowledge of English grammar, spelling and punctuation in order to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly by alphabetic or numeric systems.
• Knowledge of basic arithmetic to make simple calculations.
• Ability to work under pressure, with interruptions and deadlines.

EDUCATION, EXPERIENCE AND CERTIFICATES

• High school diploma or equivalent required. Some college preferred.
• Minimum of 1 year work experience required, in customer service and/or clinical environment preferred.

ABOUT THIS JOB POSTING

NOTICE

This job description is not intended to be a comprehensive list of activities, duties or responsibilities for this job. The duties, expectations and actions listed for this role may change at any time with or without notice.

EEO STATEMENT

We believe diversity makes us stronger. Vail-Summit Orthopaedics & Neurosurgery provides equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.