Front Desk Agent - Full Time -Summer Seasonal - Austria Haus Hotel

Front Desk Agent - Summer Seasonal - Full Time - Austria Haus Hotel - Vail, CO 

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts Hospitality ("RR/VRH") is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

Be a part of the team at the iconic and traditional Austria Haus hotel. We strive to provide an above and beyond experience for our guests and the front desk is where it all starts. 

This position will also require performing the duties at the front desk,

• Perform guest registration and room assignment and accommodate special requests of all customers.
• Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).
• Assist all guests in problems and questions as required. Ensure that all guest problems are resolved in a timely and efficient manner.
• Handle mail and messages properly and on a confidential basis as well as be responsible for safety deposit boxes.
• Handle all front desk duties according to hotel policies, procedures, internal rules and standards.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts, promotions and upgrade program and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Bank out at the end of the shift by following the blind drop procedures strictly. The MOD will always verify the shift closing.
• Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations

Qualifications:

• High school diploma or GED. -required
• College degree. -preferred
• Hotel guest service experience or other customer service background. -preferred
• Proficiency in Microsoft office, LMS or other property management/reservation program. -preferred
• Must be able to communicate effectively in English, written and verbal. -required
• Must be well spoken and polished up to resort property expectation. -required
• Experience with hotel operations, computer skills, customer/guest service. -preferred

​Learn more about:

Austria Haus

Vail Resorts Grooming Policy: Vail Hospitality's Grooming policy may be slightly more stringent due to our luxury brand.

Have fun.  Serve Others.  Do Right.  Drive Value.  Do Good.  Be Safe.  These are the values Vail Resorts employees embrace daily.   As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate.  Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.