Front Desk Agent - One Ski Hill Place - Full Time/Summer Seasonal - Breckenridge, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

Welcome to Breck Nation.  Come be a part of one of the most unique communities anywhere. The character and personality of our resort is unique, fun, independent, laid-back, authentic and welcoming. Once you visit, you feel like a local, no matter where you are from, or what your background is. Once you leave, you take a piece of our character back with you and are changed forever. Breck is a worldwide community of people who share our passion and mentality; our spirit transcends borders and has created its own nation of followers who live the Breck lifestyle.

The primary responsibilities of a Front Desk Agent involve checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest question adhering to RockResorts standards.  Job duties include:

•  Ensure standard of the day are posted and adhered to.
  • Read the logbook and most recent MOD report to ensure knowledge of all events. 
  • File MOD reports and post preshift meeting. 
  • Check for any group arrivals.
• Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
  • Own all guest requests and ensure they are followed up within 15 minutes of the request. 
  • Follow up with a phone call.
  • Review VIP list and ensure knowledge of VIP names.
• Look at inventory and shift inventory if necessary. Review site tours and ensure houskeepeing is aware of room to use.
• Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
  • Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary. 
  • Ensure all rooms are filed under the correct room number and name.
• Ensure emergency reports are printed and filed correctly.  
• Ensure all guest roommoves are noted and completed and cancelled if applicable.
  • Ensure all F11 request are logged in MOD report.
• Valet cars, deliver amenities, luggage assist, maintenance duties
• Responsible for handling a cash bank, signing in and out .
  • Must follow all SOX compliance procedures
• Must follow division grooming standards
• F&B responsibilities: Coffee service, sunrise selections, and other duties as required

Requirements:

• At least 2 years previous customer service preferred, hotel experience preferred
• CO Drivers License preferred, satisfactory driving record preferred
• At least 21 years old preferred
• Microsoft office, Hotel System preferred
• Able to communicate verbally and written in English - required
• Willing to work overnight shift, holidays and weekends - required

Compensation: $10.94/hour

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Salary : $11