What are the responsibilities and job description for the Account Manager position at Valcourt?
Job Details
Description
Job Summary:
The Account Manager is responsible for driving revenue and profit growth of the company through proactive selling activities within an assigned territory and assigned clients. Account Managers serve as the liaison between Valcourt and their customers. It is an Account Manager’s responsibility to address
customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. As the main point of contact for our clients, AMs are in the business of customer service and may be involved in upselling and cross-selling products and services. In this role, you will be
responsible for increasing the value of our existing rolling volume accounts, upselling additional services to our existing rolling volume clientele, and cross selling our Valcourt Safety Systems and ProXpress divisions suites of services. As new service lines and cross-selling initiatives expand in the future, this position will also be responsible for growing the company through prospecting and closing other service line sales as well. In addition to the position’s primary sales responsibilities, this position will support local operations including periodic administrative and field operations support.
Duties/Responsibilities:
In this position you will have a great deal of impact on our branch’s overall financial health, including but
not limited to:
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships Maintain accurate client records in CRM, keeping track of all contract updates and renewals
- Work with operations and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our service offerings to better upsell & cross-sell
- Handle inquiries and requests from customers and address their needs
- Meet regularly with team to discuss progress & find new ways to improve business
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, & renewal opportunities and communicate with the operations team regularly
Qualifications
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Excellent sales and negotiation skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Ability to prioritize tasks and to delegate them when appropriate.
Education and Experience:
- Bachelor’s degree preferred
- At least five years of related experience required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be willing and able to access roof tops.
- Must be able to travel
