Demo

Customer Service Representative - Contract

VALDESE WEAVERS LLC
Valdese, NC Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 3/26/2025

Job Summary:

Manage customer communications via phone, email, and internet portals, enter purchase orders, provide delivery information, prices, and contents, and route calls to the proper area.

Essential Functions:

  • Enter all customer orders using the Order Entry System, making sure all orders have correct information such as prices, finish, special shipping instructions, customer account number, name, telephone number, and any special delivery information.

  • Periodically review order status and address orders that are going off-schedule with appropriate Logistics contacts and provide updates to customers.

  • Generate or fill in customer-specific open order reports as required.

  • Update and maintain information in the customer portal as required.

  • Manage finished inventory stock plans for customers where applicable; allocating available stock to new orders and entering replenishment orders

  • Manage Contract OEM customer forecasts and daily status reports for shortages

  • Maintain all customer correspondence such as acknowledgments, address changes, customer contacts, email addresses, etc.

  • Maintain customer-specific files for the price, discounts, finishes, piece sizes, and weight tables.

  • Manage internal logistics of new product samples- and stock orders. Follow up and ensure that these orders are managed through all systems and departments as promised to the customer.

  • Work closely with sales staff on special orders and delivery.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Representative - Contract?

Sign up to receive alerts about other jobs on the Customer Service Representative - Contract career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Customer Service Representative - Contract jobs in the Valdese, NC area that may be a better fit.

Customer Service Representative - Contract

Valdese Weavers, Valdese, NC

Customer Service Associate/Cabot Wrenn & Contract

Rock House Farms (RHF), Hickory, NC

AI Assistant is available now!

Feel free to start your new journey!