What are the responsibilities and job description for the Customer Service Representative position at Valence Surface Technologies?
Job Details
Description
Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With ten strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.
Position Summary
Manage customer accounts and programs to ensure defined expectation are achieved through continuous coordination with internal departments and the customer; supporting the customer to ensure on-time delivery of conforming parts.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Description
Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With ten strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.
Position Summary
Manage customer accounts and programs to ensure defined expectation are achieved through continuous coordination with internal departments and the customer; supporting the customer to ensure on-time delivery of conforming parts.
- Responsibilities
- Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
- Coordinate with internal departments to resolve customer issues and ensure timely delivery of services; ensuring adequate communication is carried out between departments to meet customer expectation.
- Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements.
- Provide updates to customers on the status of their orders within allotted time frame.
- Handle customer complaints and escalate issues as necessary to ensure customer satisfaction.
- Responsible for daily report of customer orders currently on-site to review scheduled expected completion dates against current order status for timely completion of orders.
- Take necessary actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times.
- Other duties as assigned.
- Qualifications
- High school diploma or equivalent; a bachelor's degree in business or a related field is preferred.
- Proven experience in a customer service role, preferably in the aerospace or manufacturing industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
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