What are the responsibilities and job description for the 102210 - Buffet Attendant position at VALENCIA GROUP?
Job Details
Description
Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
CAVALRY COURT & THE GEORGE are located in COLLEGE STATION, TEXAS and are a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels created for today’s passionate traveler. Each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
REPORTS TO: Outlet Manager
STATUS: Non-Exempt
JOB SUMMARY: Provide a warm, friendly, personalized experience for our guests. To include making and serving coffee, tea, specialty beverages and maintaining grab and go breakfast items. Provide friendly service and an upscale dining experience for guests. To include waiting on tables, market, sell and serve all meal items.
Physical Requirements:
- Standing/Walking: Constantly. Various surfaces including carpet, tile, and rubber mats.
- Crouching (bend at knees): Occasionally. Lift trays, glass racks, clean, stock shelves.
- Kneeling/crawling: Occasionally. Clean or pick up debris.
- Stooping (Bend at waist): Frequently. Load carts and trays while serving food and beverages; expediting.
- Twisting (knees, waist, neck): Constantly. Serve guests, monitor banquet room activity, maneuver through crowds and staff
- Balancing: Constantly. Carry trays, glassware, and beverage container.
- Reaching (Overhead/extension): Frequently. Stock supplies, carry trays. Serve at arm’s length extension, set-up banquet tables.
- Handling/Grasping: Frequently. Serve food, set up banquet tables. Use telephone.
- Fingering/feeling: Frequently. Write, use adding machine garnish and fill plates, fold napkins, set table with silverware. Handle hot plates/pans
- Pushing/Pulling: Frequently. Push warmers, carts, tables, glass and china carts. Average weight: 10 lbs. force. Maximum weight: 20 lbs. force
- Lifting/Carrying: Frequently. Set-up tables, food trays, ice buckets. Average weight: 25 lbs. Maximum weight: 40 lbs.
Working Environment:
- Interior of hotel, in all areas of the hotel.
- Exterior of hotel with exposure to weather conditions.
- Exposure to various hazardous chemicals.
- Exposure to food items and beverages.
DUTIES & FUNCTIONS:
- Contribute positively to the team within the department.
- Greet guests and suggest beverage order, utilizing upselling techniques.
- Prepare for all requests/ beverage orders paying attention to detail (i.e., preference of coffee blend, daily, sugar ratios, etc.)
- Follow beverage recipes.
- Serve beverages and prepared grab and go food items (i.e., croissants, breakfast breads, Danish, fruit, and yogurt. etc.)
- Maintain sanitary and clean work areas and equipment.
- Work closely with the culinary team to ensure all grab and go items are prepared and available.
- Monitor and anticipate guest needs, respond promptly, and acknowledge all guests even when busy.
- Maintain positive guest relations. Be familiar with all hotel services/features.
- Handle guest complaints and ensure guest satisfaction.
- Adhere to payment, cash handling, credit card, and room charge policies and procedures.
- Participate in on-going training and meetings.
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs.
- Complete other duties as assigned by supervisor.
- Maintain complete knowledge of and comply with all departmental policies and service procedures.
- Complete all set up and breakdown of daily grab and go items and equipment.
- Assist with any side work or additional prep work.
Complete other duties as assigned by Supervisor
Qualifications
ESSENTIAL SKILLS AND QUALIFICATIONS:
- Excellent customer service skills
- Hospitality experience preferred
- Strong English communication and organizational skills
- Must be available to work mornings, nights, weekends, and holidays
BENEFITS:
- Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
Salary : $900
