Valet Attendant CtC

Job Details

Come be a part of an AWARD WINNING TEAM.

Cotton Court Hotel is located in Lubbock, TX and is a pillar of the community.  Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. 

 

Job summary: 

Our Hotel Valet Attendants communicate with guests in a friendly and welcoming manner with a smile, handling guest arrivals, assisting with luggage, deliveries, parking and retrieving vehicles, load luggage, inquiries, problem solving, guest requests and questions, billing, cash handling, and day to day tasks and reporting.  Valencia Hotel Group is a growing hotel company and currently has 7 hotels across Texas and California.

Shift requirements:

Currently searching for day and evening shifts ranging from 7 am - 3 pm, 3 pm – 11pm, and mid-shifts starting at as needed times.  Employees will work holidays and weekends.

Responsibilities

• Contribute positively to the team within the department
• Prepare for any and all guest requests
• Participate in on-going training
• Welcome guests to the hotel and expedite the handling of luggage and securing guest vehicles
• Become proficient in Hotel Operating System, Key system, and phone system
• Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Provide friendly assistance in answering questions and offering information to guests
• Regularly tracks vehicles for posting charges and cash handling for day usage
• Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains front drive and all equipment
• Has knowledge of surrounding areas to offer recommendations and directions
• Deliver items to rooms as necessary
• Assist in luggage and delivery of luggage
• Driving guest vehicles safely and obeying all traffic laws
• Adhering to Hotel standards of operations for driving a vehicle and securing it
• Assure the guest vehicles are locked and windows rolled up after parking them
• Report any accidents or damages immediately
• Will be responsible for any tickets received if not following traffic and speed laws
• When turning over the guest vehicle match up the ticket numbers
• If the guest does not have a ticket get a last name and make sure it matches the one on the ticket
• Update information in the computer system as needed
• Follow checklist for required duties and timeliness.  Complete all opening and closing duties.
• Communicate with all other departments to fulfill guests’ needs
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Assure all safety and security policies and procedures are adhered to
• Maintain hotel equipment in proper working conditions
• Any other duties assigned by your immediate supervisor
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the Hotel needs
• Complete other duties as assigned by Supervisor