Enterprise IT Technician Manager

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

About This Opportunity:

The Enterprise IT Manager will be responsible for overseeing and managing the overall IT infrastructure, systems, and services within the organization. They will be involved in strategic planning, team leadership, and ensure the effective implementation of technology solutions that align with the business objectives. In addition, they will collaborate with various departments to optimize IT processes, enhance security, and drive innovation.

Things You’ll Do Here:

• Develop and implement IT strategies aligned with organizational goals.
• Establish and enforce IT policies, standards, and procedures to ensure security, compliance, and operational efficiency.
• Lead IT change management, including system upgrades, migrations, and technology adoption.
• Develop and maintain disaster recovery and business continuity plans to minimize downtime and data loss.
• Manage and mentor IT teams, fostering collaboration, performance, and professional development.
• Oversee IT projects from initiation to completion, ensuring timely delivery within budget and quality standards.
• Implement IT service management frameworks (e.g., ITIL) to enhance service efficiency and effectiveness.
• Manage IT budgets, optimize costs, and allocate resources strategically.
• Oversee IT asset procurement, ensuring cost-effective and business-aligned technology investments.
• Maintain vendor relationships, negotiate contracts, and ensure service level agreements are met.
• Oversee IT infrastructure, including networks, servers, and end-user devices, ensuring reliability and security.
• Drive cloud adoption and integration to enhance scalability, flexibility, and cost efficiency.
• Collaborate with business units to align technological solutions with operational needs and strategic objectives.
• Implement collaboration tools and technologies to enhance communication and teamwork.
• Oversee end-user support services, including help desk operations and training programs.
• Perform other duties as assigned.
  
  

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You’ll Bring to the Team:

• Five (5) or more years in Information Technology with a proven track record of successful project execution.
• Strong understanding of Microsoft 365, Entra ID, IT infrastructure, networking, and systems architecture.
• Excellent people management skills with the ability to lead and develop IT teams.
• Demonstrated ability to develop and implement effective IT strategies.
• Knowledge of IT security principles, best practices, and industry compliance standards.
• Ability to convey technical concepts to non-technical stakeholders effectively.
• Strong analytical skills with the ability to troubleshoot and resolve complex IT issues.
• Familiarity with cloud computing technologies and services.
  
  

A plus if you have:

• Relevant certifications.
  
  

Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!

• Work Environment: You’ll need a quiet workspace that is free from distractions.
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
  
  

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors
  
  

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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