What are the responsibilities and job description for the Client Relationship Coordinator position at Valenz?
Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About Our Opportunity
As a Client Relationship Coordinator, you’ll be instrumental in ensuring client success and satisfaction through effective management of the implementation process, document organization, calendar management, client reporting, email correspondence, and team support. Every day, you will work closely with Client Relationship Managers to support the day-to-day operations and interactions with clients.
Things You’ll Do Here:
- Track and monitor the client implementation process, ensuring milestones are met and addressing potential issues in a timely manner.
- Handle new client onboarding, including completing and distributing implementation agreements and other necessary paperwork.
- Coordinate and schedule mandatory implementation meetings and track the completion of post-implementation items.
- Organize and maintain implementation paperwork, ensuring documents are filed correctly and are easily accessible, including both physical and electronic documents.
- Manage calendars for Client Relationship Managers, scheduling and coordinating appointments, meetings, and events to ensure efficient time management.
- Utilize Microsoft Office tools, especially Excel, for tasks like data analysis, reporting, and spreadsheet management, and create presentations using PowerPoint.
- Respond to client service-related inquiries via email, ensuring timely and professional communication.
- Draft and send out email communications to clients, providing updates, information, or addressing inquiries.
- Provide comprehensive administrative support to a team of Client Relations Managers, including preparing reports, presentations, and other essential documents.
- Maintain an organized and efficient work environment, ensuring smooth operation of the client relationship management team and enhancing client satisfaction.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You’ll Bring to the Team:
- 2 years of experience in a client/account support or team support role.
- Experience corresponding with clients or customers, providing information requested or updates as projects progress.
- Knack for schedules, details, and organization.
- A proactive mindset, always looking for ways to assist and achieve a positive outcome.
A plus if you have…
- Background in insurance or healthcare
Where You’ll Work
This is an in-office role! Our office is located at 1 Kacey Ct, Ste 100 in Mechanicsburg, PA.
Why You Will Love Working Here
We offer employee perks that go beyond standard benefits and compensation packages – see below!
At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!
Perks and Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting.
- Flexible working environment.
- Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
- Paid maternity and paternity leave.
- Community giveback opportunities, including paid time off for philanthropic endeavors.
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
