What are the responsibilities and job description for the Document Retrieval Specialist position at Valenz?
Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About Our Opportunity
As a Document Retrieval Specialist (aka Intake Coordinator) with our Bill Review Services team, you will ensure positive relationships with your assigned client’s network of providers who submit bills for review and collect the appropriate documentation to complete the review.
Things You’ll Do Here:
- Communicate with healthcare providers to obtain necessary information, clarify billing issues, and answer questions related to the bill review process.
- Develop and maintain positive relationships with healthcare providers, with the goal of improving the quality and accuracy of the bills submitted for payment.
- Provide updates on cases statuses and interpretation and facilitate the completion of data required.
- Partner with Bill Review team other departments to ensure requests are addressed in a timely manner and deadlines are met.
- Participate in annual and/or quarterly reviews relating to client trends.
- Document all correspondence with clients and providers.
- Anticipate and provide solutions to common questions and issues that a client or provider may have, referring to the Team Lead as appropriate.
- Manages and maintains accurate records regarding cases, accounts, and assigned tasks, in a manner that adheres to company, local, and state policies and procedures.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You’ll Bring to the Team:
- 1 years of experience in a healthcare setting such as an administrative or customer service role at a hospital, physician’s office, etc.
- Exposure to healthcare claims, billing, and/or coding.
- Strong aptitude for relationship building with a highly effective communication style.
- Ability to work in a fast-paced, people focused, and deadline-driven environment.
A plus if you have:
- Working knowledge of HIPAA.
- Experience working in an EMR system.
Where You’ll Work:
This is a fully remote position, and we’ll provide all the necessary equipment!
- Work Environment: You’ll need a quiet workspace that is free from distractions.
- Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
- Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
- Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA
Why You'll Love Working Here
Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.
Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting
- Flexible working environment
- Generous Paid Time Off to include vacation, sick leave, and paid holidays
- Employee Assistance Program that includes professional counseling, referrals, and additional services
- Paid maternity and paternity leave
- Pet insurance
- Employee discounts on phone plans, car rentals and computers
- Community giveback opportunities, including paid time off for philanthropic endeavors
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
