Business Developer

Job Title: Business Developer

Department: Social Enterprise Staffing 

Branch/Location: Tacoma 

Reports to: Social Enterprise Manager 

Compensation: $60,000 - $65,000 base generous commission structure 

Valeo Vocation combats poverty and homelessness in Pierce County by providing employment opportunities to low-income participants while matching motivated, qualified workers to community businesses. There are a wide variety of barriers that may be preventing individuals from achieving self-sustainability, and Valeo works to help participants overcome these challenges to move into permanent employment and housing. As the employer of a large and temporary workforce, the Business Development Representative (BDR) position is a critical component of ensuring the staffing model of our social enterprise is successful, creating employment opportunities for Valeo participants. 

The primary role of the BDR is to use strong operational and sales expertise to expand and improve our branding initiatives while growing our company’s book of business. Strong interpersonal skills are required to maintain valued customer partnerships while brokering new relationships.  Duties will include: market research, developing business strategies and pitches, managing a variety of projects, establishing networks with industry specialists and identifying new business opportunities.  Previous experience as a Business Developer or other sales professional in a related industry is highly preferred. 

Duties and Responsibilities:  

Sales:  

• Analyzing and expanding business operations toward sustained growth 
• Monitoring revenue streams and identifying opportunities to increase profitability, which in turns is reallocated back into Social Services for our clients 
• Evaluating and improving sales, marketing, and branding strategies 
• Identifying and developing new service lines based on market opportunities 
• Conducting market research and identifying potential clients 
• Cultivating strong relationships with new clients, while maintaining existing client relationships 
• Collating and maintaining client information in the CRM database 
• Working closely with staff across departments to implement growth strategies 
• Performing competitor analysis toward obtaining an increased market share 
• Developing client relationships and strengthening industry partnerships 
• Identifying new clients by researching and creating networking opportunities 
• Negotiating and closing business deals that promote sustained revenue 
• Use Salesforce to track leads, opportunities, and closed accounts 
• Conduct in person, email, phone connections with prospective customers  
• Finding and following new sales leads 
• Arranging business meetings and one-on-one conversations with prospective clients 

Account Management: 

• Maintain monthly updates on active accounts, checking in with leadership to do quality checks 
• Resolve customer complaints or problems 
• Develop current accounts into larger accounts 
• Exceptional communication and presentation skills, and ability to express technical and nontechnical concepts clearly and concisely 
• Expert understanding of service and product, and ability to innovate new ways the product can serve customers 
• Excellent organizational skills to meet goals and set priorities 
• Executing sales objectives 
• Managing customer accounts 

All Team Shared Duties: 

• Answer phones, write notes, and notify personnel of information 
• Receive incoming guest and direct the flow of traffic 
• Ensure cleanliness of work environment 
• Flexibility in duties and comprehension of others positions in order to help out where needed, and able to coordinate activities between departments 
• Attentive and warmly receptive to clients and their children 
• Ability to work through noise and movement distractions 

Preferred Qualifications: 

• 3-5 years direct B2B sales 
• Strong knowledge of managing budgets, setting goals, reaching targets 
• Ability to operate in rapidly changing environments  
• Ability to work either in a team environment or independently while constantly promoting positive team spirit 
• Maintain valid WA state driver's license and driving record that will be insurable under Valeo Vocation’s auto insurance policy  
• Strong computer literacy. Knowledge of CRM’s, database management and Microsoft Office proficiency. Outlook and Salesforce experience highly preferred 
• Compassion and understanding in working with high-need individuals. Adaptability in relating to individuals experiencing homelessness 
• Compassion driven and intercultural competent. Ability to work fluidly with diverse population of individuals facing multiple barriers 
• Excellent time management and organizational skills