What are the responsibilities and job description for the Certification Analyst position at Validity?
Validity is seeking a Certification Analyst reporting to our Manager, Certification Operations in our Broomfield, Colorado office, to support the Email Sender Certification program at Validity.
Do you like reading email? Do you enjoy research? How about surfing the web? Do you like solving mysteries, crossword puzzles, or even Sudoku? Do you enjoy learning about other companies?
If so, the Email Sender Certification program at Validity is looking for a Certification Analyst. We certify the best email senders in the world, and our Certification Analysts are responsible for reviewing the email practices and behaviors of companies applying for program membership.
Position Duties and Responsibilities
- Review new member applications, and compare to established program standards
- Research company characteristics and validate sending practices. (You’ll be looking at a lot of email!)
- Complete internal administrative tasks as necessary, including:
- Coordinating with internal teams on applications for acceptance or rejection
- Assisting with member communications and notifications as scheduled
- Provide exceptional customer service to potential and current members by answering Certification program questions, including but not limited to, questions about the application review process and administration of the program
- Assist with various internal program administration projects as assigned
- Participate in 24/7 incident response on-call rotation
- 1 to 3 years of work experience in a customer service or support environment or other applicable experience or education.
- Experience using email and web search tools.
- Excellent time management and prioritization skills. Ability to manage multiple assignments and administrative projects simultaneously.
- Ability to perform individual functions with minimal supervision, as well as act within a team setting.
- A track record of success in a team environment with demonstrated service, analytic, and troubleshooting skills.
- Strong interpersonal communication skills regarding administrative, operations, and service support roles.
- Strong focus on client service and the ability to interact with people at all levels.
- Proficient with Microsoft Office and Internet/Web-based Applications.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.
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Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.
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Salary : $50,000 - $60,000
