Case Manager and Benefit Advocate

Case Manager

Job Description

General Purpose

Reporting to the Administration and under the guidance of Program Manager, the Case Manager works with individuals, families and seniors to help assist with MAP program (emergency assistance with rent, mortgage, and utilities)and benefits such as on-line SNAP applications (both new and renewals) and on-line LiHeap utility assistance, as well as help to identify other resources and programs for households to become self-sufficient and resilient. Additional tasks include Arizona Self-help on-line assessment to help individuals identify other programs and workforce training/career path building that could strengthen their household. Charting of client contact, activity, goals and outcomes is required through agency’s database. Charting and documenting on Excel, spreadsheets for agency's programs.

Main Job Tasks and Responsibilities

Assist MAP program’s clients with applications, assists with intakes and visits, required documentation for assistance, and landlord communication;

Assist those families and individuals with on-line LiHeap program and HEAF program for utility assistance;

Assist those families and individuals with on-line applications for SNAP and Medicare Savings for those having difficulties applying for Arizona Self-Help benefits;

Intake for MAP clients, including prescreening and verification of required documents;

Advocate working with county programs such as CSBG, HUD, and federal programs such as FEMA;

Calendar scheduling/re-scheduling for SNAP and monetary assistance; ensure that these dates are clearly communicated to clients and coordinated with instructors;

Coordinates MAP with VAS staff including client advocates, MAP assistants, receptionist, and RN’s if needed, assist with resources in community health programs;

Assists with preparing monthly report of activities/spending for MAP programs as required for agency, county ROMA report;

Assists with update agency materials and organize MAP/SNAP resources;

Schedules follow up and education for clients/households;

Provide referrals and client coaching to enhance financial stability and improve lives with resources in local area;

Timely charting of client education, referrals, outcomes and goals in agency’s database as well as county database; may require visiting clients in their home;

Assess the need for workforce training and job assistance with each client/household;

Works with volunteers in the MAP program, benefits, and workforce training if needed;

Maintains accurate records for programs with clients, and status updating on Excel spreadsheets.

Other duties as assigned.

Education and Experience

Education degree or experience in dealing with individuals/families in need and resources for them;

Knowledge and familiarity with local and community financial, housing and other benefit program resources;

Knowledge and experience of related computer applications and reports (Email, Microsoft Word, Excel, and Access)

Key Competencies/Experience

• Attention to detail and accuracy and organization
• Strong communication and interpersonal skills
• Information and task monitoring
• Problem analysis and initiative to support agency and program team
• Judgment and problem-solving
• Stress tolerance
• Ability to remain calm in stressful situations with open communication with clients
• HIPAA and client confidentiality
• Bilingual, a plus
• Fingerprint clearance card and centralized background check is needed

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Experience:

• nonprofit: 1 year (Preferred)
• Databases: 2 years (Preferred)
• Case management: 3 years (Preferred)

Work Location: In person

Salary : $19 - $21