What are the responsibilities and job description for the Customer Service Representative - Mortgage Services position at Valley Bank?
Responsibilities include but are not limited to :
- Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries / information.
- Assist the Payoff / Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.
- Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
- Prepare amortization schedules.
- Respond to basic tax and insurance questions.
- Review and resolve all customer service complaints.
- Receive and process borrower telephone payments (speed pay).
- Provide excellent customer service to mortgage borrowers.
- Assist other areas of the Department as needed.
