What are the responsibilities and job description for the Workplace Technology Engineer position at Valley Bank?
Responsibilities include but are not limited to :
- Design, analyze, evaluate, and implement end user computing solutions that may be multi-faceted and complex in nature.
- Build & Deploy solutions with focus on end-user experience and information security controls.
- Handle Workplace Technology engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements.
- Operate as the Subject Matter Expert (SME) for dedicated projects.
- Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from support teams providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs.
- Participate in cross-functional projects in support of end-user productivity and end-user computing security.
- Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity.
- Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document / update existing documents / KB articles as necessary.
- Participate in standardization efforts to ensure support and deployment teams can take advantage of repeatable processes to support the environment.
- Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates.
- Participate in knowledge transfer with members within the team to elevate End User Services colleagues skillset and with support teams for cross-functional training on projects.
- Work on continued improvement and automation opportunities on IT Infrastructure internal processes.
- Update any solution designs, technical documents, and diagrams of Client Systems Engineers systems for assigned projects.
- Follow and enforce all hardware and software standards for endpoints.
- Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations.
- Handle vendor engagements.
- Other duties as directed by Management.
