Behavioral Health Customer Service Representative

Behavioral Health Customer Service Representative - Fulltime

SIGNING BONUS $1500

Customer support is not a service, it is an attitude! Valley Cities is recruiting for a Call Center Representative. The representative will provide exceptional customer service to calls received in the Call Center; respond to inquiries, insurance verification, and transfer calls to appropriate department.

Essential Job Functions: (This is not the job description in its entirety)

• Respond to client inquiries via telephone while providing friendly, accurate and direct service.
• Ability to know when to transfer caller to most qualified area when appropriate.
• Obtain and enter accurate demographic information into Electronic Health Records system.
• Schedule appointments for patients, conduct reminder calls, and reschedule appointments when necessary.
• Provide patient-focused service along with a positive impression of the organization.
• Available for a flexible work shift.
• Develop and maintain professional working relationships with the call center team, clinical and administrative staff.

Minimum Qualifications:

Education:

• High School education or equivalent required.

Experience:

• Minimum of one-year high volume customer service experience in a call center environment.
• Experience working front desk or medical records.
• Exceptional customer service, active listening and verbal and written communication skills.
• Excellent phone etiquette and ability to communicate effectively.
• Absolute integrity and proven ability to maintain confidentiality in handling sensitive and private information.
• Excellent problem-solving skills.
• Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Knowledge of operating basic office equipment.

Other:

• Ability to work independently and as part of a team.
• Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.
• Pass required background checks.

Work Environment:

• Cubicle

Working Conditions

Work is performed inside and outside in varying temperatures. Work is conducted within the various Valley Cities’ sites and partner sites. Employee may occasionally be required to push or lift up to 25 pounds, twisting and stooping requiring upper and lower body strength. Employee may be exposed to office supply odors or vapors. Employee is sitting, most of the time. Employee is also required to stand, walk, type, bend, write, read, interpret and explain complex issues and speak on the telephone.

Additional Information:

Our caring, professional staff is Valley Cities’ most important asset – the very heart and center of who we are. Every day, we strive to ensure that your experience working at Valley Cities reflects the importance of your role as we carry out our mission. We offer a competitive salary and generous benefit package including medical, dental, vision, disability, retirement, paid time off, and 11 paid holidays.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce. Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.