What are the responsibilities and job description for the Customer Support Associate position at Valley Comprehensive Community Mental Health...?
NATURE OF WORK: Customer Support Associate supports the provision of direct services by providing daily services as needed, including but not limited to daily coverage of the Front office, Admission, Phone and Medical Records in order to serve our clients timely and properly. All Customer Support Associates (CSA) will be cross-trained to schedule appointments, process agency admissions, answering calls, scanning consumer health information (medical records). All CSA will be trained to provide assistance with urine drug screens (UDS), pregnancy testing, blood pressure monitoring, blood oxygen levels and temperature checks. Incumbent must be able to implement process changes in a variable and complex behavioral health environment while providing excellent customer services to our clients.
