What are the responsibilities and job description for the Administrative Assistant position at Valley Hills Funeral Home?
Job Purpose
Supports the daily operation and staff of Valley Hills Funeral Home by providing customer service to members, families and the general public, as well as balancing administrative duties.
Duties and Responsibilities
Front desk: act as the first point of contact for clients, families, and visitors. Greet them and make them feel comfortable, regardless of their emotional state.
Phone service: answer phone calls for Valley Hills Funeral Home, providing information, triage to other staff, and problem solving.
Office management: handle incoming and outgoing mail, manage housekeeping, oversee proper inventory of office supplies and other equipment, and submit purchase requests the Managing Funeral Director.
Assist Funeral Directors as needed with clients (Releasing cremated remains, receiving paperwork, scanning files, scheduling appointments, process payments, recording demographic information & proofreading death certificates, etc.).
Assistance with daytime/evening funeral and memorial services may be required.
No supervisory responsibilities.
Other duties assigned
Part-time position; some evenings & weekends if needed.
Skill Requirements/Qualifications
- Strong customer service skills, patience, empathy, and ability to maintain composure across various situations is required;
- Friendly – presents a courteous, respectful, and calm demeanor to all;
- Emotional generosity – ability and willingness to offer comfort and support to people in distress, whether clients or team members;
- Resilience – ability to manage own emotions, demonstrate self-control under pressure or adversity, and practice self-care;
- Flexibility – ability to prioritize multiple tasks simultaneously, adapt to new situations and to change focus unexpectedly, sometimes several times during a day;
- Strong attention to detail especially with regard to repetitive data entry tasks;
- 2 years of background experience in office operations and/or administrative support is required; knowledge of operating standard office equipment, including multi-channel phones, Apple/Mac computers, printers, scanners, Google Workspace (Gmail, Google Calendar, etc.), Quickbooks Online is required;
- Knowledge of Yakima County/Washington State/regional geography desirable;
- Project management skills: attention to detail, ability to track tasks to completion, ability to foresee, prevent or solve problems is preferred;
- English fluency required;
- Second language knowledge highly desired;
- Experience in a funeral home or related funeral industry service is preferred but not required;
- High School Diploma or GED required
- Experience in cash handling and payment processing system
- Drivers License required
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- Paid time off
- Professional development assistance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Office: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Wapato, WA 98951 (Preferred)
Ability to Relocate:
- Wapato, WA 98951: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18