Office Manager

The role of Office Manager is critical to our success in serving families. At Valley Hills Funeral Home, we’re looking for an individual whose strongest attributes are empathy, organization, and professionalism. In this position, you’ll need to be self-motivated and manage a variety of tasks simultaneously and seamlessly, while providing friendly, compassionate support to those who call on us during times of need.

You must also possess strong written & verbal communication skills, must illustrate attention-to-detail, analytical abilities and consistent follow-through. This position requires complete confidentiality.

The ideal candidate for this position will possess graphic design skills, Microsoft Office Suite knowledge, an organizational skill set, and 2 or more years of customer service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the reception area and responds to families, funeral home staff, and public inquiries by phone, email, and in-person.
• Greet families and guests, handling inquiries and directing them according to their specific needs.
• Maintain daily incoming and outgoing mail, postal deliveries, and package pickup.
• Support the funeral home staff administration tasks pertaining to arrangements, obituaries, death certificates, etc.
• Assist in the creation of memorial folders, videos, social media posts, and the funeral home website as needed.
• Oversee billing processes that include accounts receivable and accounts payable.
• Maintain distribution lists and process mailings for aftercare, and pre-need initiatives.
• Support administration tasks and facility set-up for memorial, community, and special events.
• Maintain and purchase office supply and product inventories.
• Supervise the maintenance of office areas, public rooms, equipment, and provide occasional assistance with vehicles.
• Lead funeral home staff in housekeeping duties to ensure the funeral home displays a clean, organized, and professional environment.
• Perform other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS

High School Diploma or equivalent, plus one to three years related office management, reception, or customer service experience preferred.

Bilingual Preferred

Valid Drivers License

SKILLS, QUALIFICATIONS, ABILITIES

The individual must possess these skills and abilities or explain and demonstrate that he or she can perform the essential functions, with or without reasonable accommodation, using some combination of skills and abilities.

• Possess a high level of compassion, integrity, and confidentiality for the families served
• Excellent customer service skills
• Strong written and verbal communication skills
• Organizational skills with attention to detail
• Microsoft Office, Adobe InDesign, databases, and Internet skills
• Ability to multi-task, set priorities, make decisions, and delegate when appropriate
• Ability to display flexibility and adapt to change
• Ability to take direction/guidance from leadership to adhere to or improve policies and processes
• Ability to work independently
• Ability to monitor the work of others to ensure tasks are completed

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Associate (Required)

Experience:

• Microsoft Office: 2 years (Preferred)
• Administrative experience: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Wapato, WA 98951: Relocate before starting work (Required)

Work Location: In person

Salary : $20