What are the responsibilities and job description for the Fraud Analyst I position at Valley National Bancorp?
Job Overview
The Fraud Analyst I will be responsible for Research and disposition fraudulent activity alerts generated by internal fraud monitoring tools and other reports in an effort to prevent potentially fraudulent events from occurring. The analyst will review fraudulent activity alerts daily which include (but not limitited to) Check fraud, ACH-ODFI, ACH-RDFI, Wire, Zelle, Me-to-Me (e.g., TransferNow), Employee, Online Banking, Mobile Banking, Bill Pay, Debit Card, Credit Card, Voice Verification, Business Email Compromise, etc.
Job Description
Responsibilities include but not limited to :
- Review fraudulent activity alerts to determine appropriate loss mitigation next stpes.
- Use bank systems and applications to research and understand the alerted activity as compared to historical customer information and transactional activity.
- Correspond with the Branch and other internal bank departments to further understand the customers banking behavior or where additional clarification is needed.
- Render pay / no-pay decisions as it relates to the transactional activity identified in the fraudulent activity alert.
- Correspond with the Branch and other internal bank departments to communicate the fraudulent activity alert conlcusion (as needed or necessary).
- Effectively manage alert documentation storage and record retention standards.
- Perform other tasks and dutues assingend by their manager.
- Provide training to team members as needed.
Requirements
Required Skills :
Required Experience :
