What are the responsibilities and job description for the Patient Registration Manager position at Valley Oaks Health?
Job Summary:
Are you a passionate leader with a knack for ensuring seamless patient experiences? Do you thrive in fast-paced environments where your organizational skills make a real difference? If so, we want you to be our next Patient Registration Manager at Valley Oaks Health!
Who we are:
Valley Oaks Health is not just a local community mental health center but also has a primary medical center. Valley Oaks focuses on integration and the health of the whole person. Valley Oaks is searching for applicants to join our ever growing team. Our mission is to provide quality behavioral health and addiction care based on the needs of the communities we serve. During our nearly eight decades of service, the organization has helped innumerable people and their families identify their greatest challenges, and then develop the skills and knowledge needed to overcome those challenges.
Responsibilities:
- Lead, train, and supervise Patient Registration Clerks, ensuring the departments/programs are appropriately staffed.
- Conduct regular team meetings, or other communication strategies, to ensure updates, policies, and performance expectations are regularly communicated. This includes regular communication and collaboration with department managers.
- Provide performance evaluations and support professional development for Patient Registration Clerks.
- Ensure delivery of exceptional customer service by the registration team.
- Address and resolve escalated patient concerns and complaints
- Implement strategies to improve patient satisfaction and streamline the registration process.
- Oversee the accurate entry and maintenance of patient demographic and insurance information, ensuring action is being taken to address errors and keep insurance information always updated.
- Monitor data integrity and correct any discrepancies promptly, using this information to identify trends and make improvements.
-Ensure compliance with healthcare regulations and privacy laws (HIPPA).
- Supervise the verification of patient insurance coverage and benefits and assist with resolving coverage issues by communicating with insurance companies and internal staff as needed
- Assist with scheduling patient appointments, ensuring optimal use of provider time and resources ensuring coordination with clinical staff to manage availability and appropriate patient flow
- Process referrals (recommendations) both internal and externally, timely, ensuring communication with department managers, referral sources, etc.
- Ensure timely communication of any changes in appointments or registration processes.
Qualifications:
- Thorough knowledge of bookkeeping and office procedures.
- Supervisory experience.
- Working knowledge of Medicare, Medicaid and Commercial Insurance.
- Experience with insurance verification and preauthorization.
- High School diploma or GED required.
- Bilingual preferred
-Previous office experience preferred.
- Knowledge of community service preferred.
- Must be computer literate.
Job Types: Full-time, Part-time
Pay: $19.53 - $22.46 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Medical Specialty:
- Primary Care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $20 - $22
