Membership Experience Director - Scottsdale YMCA

The Valley of the Sun YMCA is honored to be among the top 50 YMCA associations in the United States, recognized for transforming our culture, vision, and operations. With 12 branches across the Valley and Northern Arizona, along with a thriving overnight camp in Prescott, we are a rapidly growing, cause-driven organization. Our mission is to enhance the nation's health and well-being while creating opportunities to give back and support our communities. If you are dedicated to being part of a greater movement, a career with the YMCA is for you.

RESPONSIBILITIES OF A MEMBERSHIP EXPERIENCE DIRECTOR:

• Supervise and oversee membership staff and all operations of the membership department.
• Work closely with Associate Executive Director to develop operational objectives and innovative approaches for membership growth and retention.
• Assist to develop and monitor the branch membership budget to ensure fiscal objectives are met.
• Develop and maintain positive collaborative relationships with other community organizations.
• Personally leads the member experience by working at the welcome center during prime time and other times as needed or directed by the business needs or association expectations.

*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

REQUIREMENTS TO BE A MEMBERSHIP EXPERIENCE DIRECTOR:

• Minimum age of 21.
• Minimum of two years in membership services, marketing, sales and/or customer services.
• Working knowledge of computers and office machines.
• Ability to communicate effectively in person, on telephone, and through email.
• Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
• Ability to learn and retain information related to programs, services, and membership options.
• Ability to handle conflict management in a positive manner.
• Ability to coordinate and plan events and activities.
• Ability to lead staff team.

FULL TIME BENEFITS:

• 12% Employer Funded Retirement Plan (once eligible) 
• Free YMCA Family Membership 
• Free Programs for dependents 
• Health benefits including medical, dental, vision, life, and disability insurance 
• Paid Vacation & Sick Leave (once accrued) 
• Professional Development Opportunities & Trainings 
• 403b Retirement Savings Account upon hire 
• Employee Assistant Program

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Valley of the Sun YMCA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this opening. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

Our YMCA promotes a safe environment that is free from abuse.  No form of abuse will be tolerated.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.