What are the responsibilities and job description for the Parts Counterperson III position at Valley Power Systems, Inc?
Position Overview:
Responsible for customer service and order processing, including order entry, price quotes, inquiries, invoices, and sales. Work involves attention to detail, ability to work effectively with customers and work with limited supervision.
Principal Duties and Responsibilities (Essential Functions):
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides customer service and processes parts orders.
- Provides customer with technical data and part numbers.
- Responsible for all facets of parts order processing.
- Performs order entry.
- Quotes prices.
- Provides follow up on orders and customer inquiries.
- Invoices customers.
- Maintains files.
- Promotes sales of all products.
- Regular attendance is an essential function of the job.
- Ability to effectively multitask with multiple customers.
- Performs other duties as assigned.
Qualifications & Skills:
- Ability to work independently.
- Experience in bumper to bumper parts identification and sales skills including search for parts in manuals and online using engine serial number or VIN.
- Minimum of five years’ experience in customer service and order processing.
- Proficient on 10 key.
- Proficient in Microsoft word, Excel and Outlook.
- Excellent computer and data entry skills.
- Excellent communication skills.
- Excellent organization skills.
Education & Experience:
- High School diploma or 4 year equivalent combination of education and/or experience.
- Parts sales experience.
- Proficient in AS400 programs and system operations preferred.
- Five years’ experience in the automotive industry and or warehouse operations preferred.
- Data entry experience required.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to communicate with customers and must be able to exchange accurate information. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items up to 50 pounds. Must be able to detect parts and machinery from a distance and up close.
Work Environment:
Work is performed in an office and stockroom near a garage area and exposes the employee to various fumes and gases from vehicle exhausts, solvents, grease, oils, paint and other chemical hazards and extreme weather conditions while working outside.
EEO Statement:
Valley Power Systems, Inc and Its Families of Companies, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.