IT Manager - Networking & Helpdesk

Job Description

Job Description

Job Title : IT Manager - Networking & Helpdesk

Reporting To : IT Director

Location : 1900 Chicago Drive SW, Wyoming, MI 49519

Working Schedule : 8 AM to 5 PM, 1 hour lunch, Monday to Friday .

Hybrid Schedule : 1 Day Remote, 4 Days In-Office

Job Summary / Objective of Job

We are seeking a skilled IT Manager with a strong background in networking and helpdesk management to join our team. The ideal candidate will have at least 3 years of experience in managing IT infrastructure, providing technical support, and leading a team of IT professionals. This role requires excellent problem-solving skills, a proactive approach, and the ability to work in a fast-paced manufacturing environment.

Summary of Essential Job Functions :

• Oversee the daily operations of the IT helpdesk and networking teams.
• Manage and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.
• Ensure timely and effective resolution of helpdesk tickets and technical issues.
• Develop and implement IT policies and procedures to ensure the security and reliability of the network.
• Monitor network performance and troubleshoot any issues to minimize downtime.
• Collaborate with other departments to understand their IT needs and provide appropriate solutions.
• Train and mentor IT staff, fostering a culture of continuous learning and improvement.
• Stay up to date with the latest industry trends and technologies to ensure the organization remains competitive.

Qualifications :

Preferred Qualifications :

Performance Metrics :

Physical Demands :

This involves handling various materials or equipment that may weigh up to 50 pounds. Tasks could include moving boxes, loading and unloading supplies, or transporting items within the facility. Proper lifting techniques and safety measures should be followed to prevent injury.

This task requires moving around the workspace regularly, which may include walking long distances or kneeling to access lower shelves or equipment. It is important to wear comfortable and supportive footwear to reduce fatigue and risk of injury.

This involves spending extended periods seated at a desk, performing tasks such as data entry, document preparation, or other computer-based work. Ergonomic seating and proper posture are essential to avoid strain and maintain comfort.

This task includes communicating effectively with colleagues, clients, or customers, either in person or over the phone. Clear articulation and active listening skills are important to ensure accurate information exchange and effective collaboration.

Travel :

Limited travel may be required 0-25%

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.