Resident Services Coordinator

SUMMARY:

Working within the interdisciplinary team and with a resident centered approach, the Resident Services Coordinator assesses and promotes the social, emotional and well-being of residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

· Positively promotes Valley Vista to the community, region and beyond.

· Works to build strong relationships with Referral Partners and other community agencies.

· Work within a team to screen new nursing home referrals.

· Conducts preadmission and admission meetings with families and prospective residents when appropriate.

· Manages referral tracking.

· Coordinates admissions and discharges

· Actively participates in resident Care Planning and Care Conferences.

· Learns and utilizes the Electronic Medical Record (EMR) system

· Works closely with community resources such as Hospice, counseling services, and other support services. Connects residents to resources as part of their care plan and/or discharge arrangements.

· Prepares ABN and NOMNC for the facility and submits to the state monthly.

· Completes resident’s social history report.

· Advocates for resident rights and compliance with OBRA regulations according to Federal Regulations.

· Coordinates services with other disciplines in the facility to enable residents and families to promote their own well-being.

· Completes assessment of residents and development of the Trauma Informed Care on new residents.

· Communicates with Ombudsman as needed.

· Investigate, resolve and report grievances made by residents, family and visitors.

· Develops a discharge plan for all residents with appropriate plan to best meet their needs.

· Maintains and utilizes a comprehensive community resource file.

· Provides crisis intervention for residents and their families when appropriate.

· Documents Resident Service interventions, involvement in the progress notes in the resident medical record.

· Coordinates room and/or roommate change with the Nursing Department, and notifies all parties involved along with documenting notification in the resident's medical record.

· Assures compliance with federal guidelines pertaining to the Resident Services Department.

· Complies with all federal and state regulatory guidelines regarding residents.

· Ensures a home-like environment for each resident.

· Works directly with Activities Department to ensure each resident receive purposeful, meaningful activity per their need and interest level.

· Obtains and conducts the residents shopping requests on a weekly basis, and distribute accordingly,

· Updates resident demographics and name plates.

· Works within allowed RSC budget.

· Schedules and participates in Care Conferences.

· Maintains an up-to-date resident roster.

· Prepares and maintains emergency lists and necessary paperwork.

· Distributes financial mail to residents.

· Assists with obtaining POA’s and completing Medicaid applications.

· Prepares and distributes communications through the designated platform.

· Assists residents with their personal belongings.

· Assists in maintaining resident trust and spend down needs.

· Oversees petty cash for resident trust.

· Coordinates family visitations, and schedules accordingly.

· Serves as a backup to the Complex Care Resident Services Coordinator.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE:

High school diploma or general education degree (GED); one year experience working with geriatric patients in a health care setting.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of residents, resident families, or employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit, and talk or hear. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

OCCUPATIONAL EXPOSURES:

The employee may be exposed to blood-borne pathogens classified by CDC as:

· Category 2--Activity performed without blood exposure but exposure may occur in emergency.

· Category 3--Task/activity does not entail predictable or unpredictable exposure to blood.

PERFORMANCE EXPECTATIONS:

Periodic performance evaluations will be conducted with the following performance criteria in mind. Future raises will be based heavily on job performance which includes but is not limited to the following:

· Compliance with all VVCC Policies and Procedures.

· Compliance with Federal and State Rules and Regulations.

· Good attendance and punctuality.

· Productivity - Taking initiative in assigned projects and tasks to put forth extra effort and be creative in completion of assigned duties and responsibilities.

· Effectiveness - The ability to show and express good organizational skills and working habits.

· Teamwork - works well with others.

· Communicating well and in a positive manner with all staff, residents, families, and vendors.

· Working safely with no safety violations.

· Completion of required training and in-service hours.

Job Type: Full-time

Pay: $17.62 - $21.22 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18 - $21