What are the responsibilities and job description for the Patient Representative position at Valley-Wide Health Systems, Inc.?
Join Our Team at Valley-Wide Health Systems, Inc.
We are currently seeking a Patient Representative who thrives in a fast-paced, customer-focused environment to support our mission of delivering excellent, compassionate care.
Key Responsibilities:
- Provide outstanding customer service to patients in person and over the phone regarding their medical and dental accounts.
- Review patient accounts, explain balances, and establish payment plans as needed.
- Refer patients to case management or eligibility technicians for additional financial support options.
- Maintain accurate and current patient account information in the system.
- Compile and route patient complaints to appropriate supervisors for follow-up.
- Process and post daily clinic cashier payments and apply unapplied payments.
- Enter and reconcile transmittals and insurance credit card payments.
- Post administrative insurance payments from deposits and balance accounts.
- Process patient refunds and follow up on AR reports to make collection calls when necessary.
- Conduct daily review of:
- CICP reports to ensure accurate adjustments
- Statement reports and returned mail
- System tasks and follow-ups from insurance billers
- Patient billing and contact information updates
Qualifications & Skills:
Education: High School diploma or GED required
Experience: Minimum of 3 years’ experience in third-party billing, Medicare/Medicaid, or related services preferred
Skills & Knowledge:
- Intermediate computer skills; proficiency in Microsoft Office
- Understanding of HIPAA regulations and Colorado collection laws
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and professionalism at all times
- Bilingual (English/Spanish) preferred
- Demonstrates cultural sensitivity and compassion in patient interactions
Why Join Valley-Wide?
As a Patient Representative, you’ll be a key part of helping patients access care by removing financial barriers and delivering exceptional service. You’ll also enjoy a comprehensive benefits package, including:
We offer a comprehensive benefits package, including:
- Free Health Insurance (additional plan options available)
- Employer-paid Air Ambulance Coverage (MASA)
- Employer-paid Basic Life, LTD, STD
- Retirement Match
- Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
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Paid Leave:
- Vacation: 10 days accrued per year
- Sick Leave: 12 days accrued per year
- Holidays: 8 days per year 2 Floating Holidays
For more information and to apply, visit our website: Valley-Wide Careers
Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.
Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights
