Patient Account Representative

Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

Were expanding and looking for a Medical Patient Accounts Representative to join our Support Staff team at 1591 Taos Road, Pueblo, CO.

What Youd Be Doing

As the Medical Patient Accounts Representative you will be joining a dynamic medical and behavioral healthcare practice, where you will play a vital role in supporting our clients. In this fast-paced environment, you will foster positive and compassionate interactions with both clients and colleagues, delivering high-quality service at every opportunity. Your keen attention to detail and strong problem-solving skills will be essential as you tackle challenges and contribute to our mission of providing exceptional care.

Responsibilities: Under the supervision of the Patient Accounts Supervisor and Support Staff Director, the Medical Patient Accounts Representative is responsible for the following:

• Verifying eligibility, ensuring all insurances are active and insurance information is correct for health benefits and updating the chart with correct copay information prior to scheduling clients.
• Assist clients with completing applications for Medicaid, other insurance benefits and/or outside assistance or other community services. Ensure all appropriate forms are completed timely and accurately.
• Assist clients with sliding fee scale application.
• Provide financial counseling services to clients prior to treatment or when referred by other departments. Discuss patient financial obligations, billing practices, assess financial hardship and establish payment arrangements.
• Ensure that all relevant client information is recorded in the electronic health record to support proper billing of client balances.
• Monitor overdue accounts, and proactively collect outstanding balances in conjunction with Billing Specialists
• Provide exemplary customer service demonstrating patience and understanding while carrying out the Companys payment policies.
• Maintain strict confidentiality of sensitive and protected information in accordance with HIPAA regulations.
• Document financial counseling process and outcome and forward applicable information to the appropriate personnel and departments.
• Cover front desk reception duties as needed
• Operate phones/phone system
• Schedule client appointments as needed
• Balance cash box/drawer as needed
• Complete client enrollments as needed
• Other duties as assigned.
• Physical requirements include the following:
• Constantly remains in a stationary position the majority of the time
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally lifts and carries items up to 20 pounds

What Youll Like About Us

• Competitive pay. Base pay of $17.22-$23.08 Hourly (pay is based on relevant experience in billing and patient account reconciliation).
• Generous benefits package. For most positions, includes paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement, and FSA
  • Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
  • Retirement 403(b) with employer match up to 6%
  • EAP, Teladoc, LifeLock, Direct Path, Life and AD&D
  • Additional Insurance: FSA, Voluntary Life, Allstate Voluntary benefits, and pet insurance
  • Childcare
  • Flexible schedule
• Employee recognitions and celebrations
• Warm and friendly work environment in which staff respect and learn from one another
• Opportunities to serve our neighbors in Pueblo

What Were Looking ForThe Must-Haves

• High school diploma or equivalent required
• At least 3 years of relevant medical office experience and basic understanding of billing processes
• Practical knowledge of payer specific rules and regulations, including Medicaid and Medicare
• Excellent interpersonal and customer service skills
• Demonstrated experience to include counseling, analysis, collaborative teamwork, professional communications and interactions, advocacy, financial management, and customer service.
• Willingness to work collaboratively with multiple teams and tasks;
• Proficient in Windows-based computer programs and electronic charts, as well as basic office equipment
• Ability to multi-task and prioritize in a fast-paced setting
• Well-organized, self-motivated, and proficient time management
• Strong communication skills both verbally and in writing

What Wed Like to See in YouThe Nice-to-Haves

• Experience working in NextGen electronic health record system
• CAAS Certification
• Spanish language skills

Health Solutions expects all staff to

• Adapt to change in the workplace and use change as an opportunity for innovation and creativity;
• Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through;
• Possess the job knowledge and skills to perform the fundamental job functions, and assume greater responsibility over time regarding the scope of work;
• Inspire and model collaborative teamwork; and
• Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.

Closing Date: Open until filled EOE, M/F